Politique de remboursement
Return & Refund Policy
At CYBERBIKE, customer satisfaction is our priority. Please review our return and refund policy before placing your order.
Request a Return
Contact our support team with your order number before returning any item.
Receive Instructions
Once approved, we'll provide complete return instructions.
Refund Processing
After inspection, approved refunds are processed to your original payment method.
Return Eligibility
Returned products must be unused, in their original packaging, including all accessories, manuals, and proof of purchase.
Start a Return
Contact us first at contact.pinon.celinehuguette77@gmail.com with your order number and reason for return.
Return Address
CYBERBIKE Returns
3 Rue Jean Baptiste Lully
Herblay
95220
France
Returns sent without prior authorization cannot be accepted.
Damaged or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us immediately with photos or videos so we can resolve the issue quickly.
Non-Returnable Items
- Used products
- Products damaged after delivery
- Gift cards
- Clearance or final sale products
Refunds
Approved refunds are generally processed within 10 business days. Processing times may vary depending on your payment provider.
If you have not received your refund after 15 business days, contact us at contact.pinon.celinehuguette77@gmail.com .
Need Help?
Our support team is available to help with returns, exchanges, refunds and order assistance.
Contact Support